At Luxury Fitness Equipment you have the option to replace or return a product you bought because:
- you changed your mind
- we sent you the wrong item / quantity
- we made a mistake in the price or in the shipment
- the product was defective
We reserve the right not to accept refunds that have not been refunded in accordance with the refund policy terms set forth below. Also, in case of non-compliance with the specifications you may be asked to pay the shipping cost of the goods that will be returned to you.
The exchange refund request should not exceed 14 calendar days from the day of delivery based on the receipt documents. All returns and exchanges must be received in the original condition in which you received the product. In case of error of our company the return is accepted if we have been notified within 5 days. We refund the entire amount of your order and shipping costs or we undertake the replacement of the product with the correct one with ours all the costs of returning our mistake and sending the correct one. In case there is no mistake of our company, we only return the money that corresponds to the value of the products and the return costs are charged exclusively by the customer. For a refund you must send us the account you wish the deposit to be made. Refunds are made within 30 days of the return and receipt of the products.